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Customer Policy

Returns & Cancellations

Last Updated: November 20, 2024

Pre-Installation Cancellations

Within 3 Days of Contract Signing

Full refund of any deposits paid, no cancellation fee

4-14 Days After Contract Signing

Full refund minus a 5% administrative fee

15+ Days After Contract Signing

Refund minus costs incurred (permits, equipment ordered, etc.)

Cancellation Process

1

Contact Customer Service

Call our dedicated cancellation line or email returns@sparqenertech.com

2

Submit Cancellation Form

Complete our online cancellation form with your order details

3

Review & Confirmation

Our team will review your request and confirm within 2 business days

4

Refund Processing

Approved refunds are processed within 5-10 business days

Equipment Returns

For unopened, unused equipment:

Note: Custom-ordered or configured equipment is non-returnable once the manufacturing process has begun.

Post-Installation Changes

Warranty Returns

Need Help With a Return or Cancellation?

Our customer service team is here to assist you:

Email: returns@sparqenertech.com
Phone: (555) 123-4567
Hours: Monday-Friday, 9AM-6PM PST